Zero Harm is integrated into the way we do business and forms part of our business planning cycle. The underlying principles are: people focus, government engagement, industry engagement and customer relationships.
He aha te mea nui o te ao? He tāngata, he tāngata, he tāngata.
What is the most important thing in the world?
It is the people, it is the people, it is the people
The safety of our people, contractors and the community is paramount. Our business is founded on the deeply held value of Zero Harm in all that we do.
Health and safety is managed through our robust health, environmental and safety risk management process. Our safety system is certified to ISO 45001:2018 occupational health and safety standards.
On the field, all our contracts adhere to our health and safety plans. Our control systems include:
We use a well-established and market leading health and safety training system. The system provides our staff and subcontractors with a wide range of ways to develop skills and competencies, so they can work safely. This includes:
Our embedded Zero Harm culture is underpinned by our ISO 31000:2009-compliant critical risk management programme. Together with our cardinal rules (non-negotiable safety rules), it forms the cornerstone of the implementation of our health and safety policies.
The programme covers the management and mitigation of 30 different high-risk scenarios. We train all staff to embed a critical risk approach in everyday work, through risk control and critical risk verification. We have documented procedures for permit to work and authority to work. We use downer survey to undertake critical risk audits (CRA), critical risk inspections (CRI), critical risk observations (CRO) and safe behaviour observations (SBO). Performance dashboards provide real-time geo-referenced critical risk and safety performance. This helps us identify reoccurring hazards and implement corrective actions and training.
When COVID-19 emerged in early 2020, we used our critical risk programme to understand the potential impacts of infectious disease and develop appropriate controls, audit tools (Downer Survey), training materials and resources for our people. Dashboards were also developed to provide the Leadership Team governance oversight:
We are minimising COVID-19 transmission risk while continuing to deliver safe, reliable and high-quality services to our customers. This includes many increased cleaning services for our customers’ sites, such as public transport and community spaces, to help keep the community safe.
Our leadership teams from across the business meet regularly to put in place appropriate control strategies, which also includes complying with all Government regulations and advice in relation to COVID-19. We are also communicating regularly with our employees to keep them informed. We are committed to working closely with our customers and partners to minimise the impact on our operations while keeping our people safe.
We have in place a number of strategies to minimise the impact of COVID-19 on our people and the communities in which we operate, including increased focus on mental health support and wellbeing activities for our people and establishing a redeployment and retraining program for displaced workers.