Downer New Zealand Limited, including its related companies (we, us, our) recognises the importance of protecting your privacy. We are committed to safeguarding the privacy of our customers.
1.4 Additional rights and obligations
2.1 Types of personal information we collect:
The personal information we collect will depend on your interaction with us. The personal information we commonly collect includes:
a) Contact details such as name, title, address, telephone number, e-mail address
b) Account information means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion, including symbolic identifiers such as citizenship and immigration status; and
c) Delivery details including your delivery contact and delivery address
d) Order details includes your order details, transaction history
e) Marketing details of your marketing preferences
f) Feedback details of any feedback that you provide on us, our website or our products
g) Technical information this includes information that we automatically collect when you access or use our website (e.g. IP address, browser type, cookie information).
You are not required to provide us with any personal information that we request. However, if you do not do so, we may not be able to assist you. We’ll let you know if this is the case.
2.2 How we collect personal information
Generally, we collect personal information directly from you. We may also collect your personal information from a third party if you have authorised them to provide, or authorised us to collect, that information. For example, we may also collect information about you and your use of our website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address.
2.4 Information about other people
2.5 Image Capturing
If we inadvertently capture your image as part of any of our services, we will endeavour to protect your privacy in the following way: We can blur identifiable faces within any images captured (for example, by our Road Science Mobile Mapping Imagery.).
If you would like to report any problem with any of our services or of our conduct, or if you are concerned that any images may have been taken of your face, body, your house or car, and you would like these images to be blurred, please submit a request using the "Report a problem" link.
3.1 How we may use your information
We may use your personal information for the following purposes:
a)to create an account for you on our website, fulfil your orders and process payments
b) to provide customer support and manage our relationship with you (including to notify your of changes to our website, terms and conditions, and respond to queries or complaints)
(c) sending you our publications and invitations to events
(d) to market our services or products to you (e.g. via newsletters or other marketing materials) unless you have opted-out of such marketing
(e) to comply with our legal obligations and policies
(f) provide you with access to applications, our systems or other Downer extranet websites
(g) for internal business purposes such as invoicing and receipting, making payments to you or on your behalf and debt recovery (which may involve disclosing information to debt collectors)
(h) to ensure the security of our networks and systems, protect against, identify and prevent fraud and other claims
(i) to analyse your use of our website, personalise and improve your experience on our website using cookies and similar technologies
(j) to facilitate our internal business operations (including for training and for developing, maintaining and testing our IT systems and infrastructure)
(k) for any other purpose authorised by you or permitted by law.
3.2 Use of aggregated and anonymous information
We also use aggregated and anonymous information (where identifiable characteristics are removed, so that you will remain anonymous) for statistical and research purposes.
3.3 How we may communicate with you
We may communicate with you by email and other electronic means.
4.1 How we may share your information
We may share your personal information for the purposes set out above with the following parties:
(a) our related companies and organisations, partners, contractors and service providers (including IT services providers), to assist us with the operation of our business;
(b) authorities, regulators and professional advisers (including lawyers, bankers, auditors and insurers);
(c) third parties to whom we may choose to sell, transfer or merge parts of our business or our assets;
(d) any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.
We take reasonable technical and organisational security measures to prevent loss or unauthorized access, use, alteration or disclosure of personal information you provide to us or authorise us to collect. We also require any contractors or service providers who require access to your information required to implement reasonable technical and organisational security measures to protect your information.
5.2 Inherent risks
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to or from the website and any transmission is at your own risk.
5.3 Links to third party websites
The website may from time to time contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. Please check those privacy policies before you submit your information to those sites.
5.4 Login details
If you have a username, password or other login details which enable you to access certain parts of our website or applications, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us using the email address set out under the Contact us heading below as soon as possible. Please also see our Website Terms and Conditions.
6.1 Your rights
Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you. Please refer to the Contact us section below.
7.1 How to contact us
Downer New Zealand Limited, Privacy Officer, 130 Kerrs Rd, Wiri, Auckland 2104